Kyoto Hotel TOSHIHARUKyoto Hotel TOSHIHARU

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FAQ

Accommodation

Q.Can I check-in early or extend my check-out time?
We're truly sorry, we are unable to accommodate these requests. Our hotel must clean and prepare for the next guests to arrive, therefore, we ask all our guests to check-in at 16:00. We are able to accept your luggage before the check-in time. Our check-out time is 10:30 and the rooms will be serviced, however, if you require to extend about an hour, we are able to accommodate this request.
Q.What are your check-in, check-out hours?
Check-in is at 16:00, check-out at 10:30. We will accept your luggage prior to check-in time.

Rooms

Q.What type of amenities or items are in the room?
We have television, telephone, electrical stand, mirror stand, tea set, personal safe, hair dryer, yukata, and slippers. In the washing area, there are a bath towel, face towel, toothbrush, toothpaste, razor and tissue box.
Q.Can I smoke in the room?
No, all rooms are non-smoking.
Q.Is there internet in the room?
There is Kyoto Wi-Fi and Free Wi-Fi available in all the rooms.

Facility Services

Q.Is there a curfew?
Yes, the curfew is at 12:00 mighnight.
Q.Are there parking spaces?
Yes, there is a parking fee of 1,000 yen per each car.
Q.Do you rent cars?
We used to offer this service, however, due to illegal parking and incidents of theft, we no longer rent cars. There is a bicycle rental service about a 7-minute walk from our hotel.

Others

Q.Do you accept credit cards?
Yes, we do. There are certain type of cards we don't accept, so please ask our staff.
Q.Do you take our luggage before check-in or after check-out?
We do accept your luggage prior to check-in time.
We are able to accept your luggage after check-out only on normal business days. We also offer delivery service to your next destination or to the Kyoto Station.
Q.Can I ship my luggage prior to check-in?
Yes, you can.
Q.Do you offer dinner service?
We're sorry, we don't offer dinner service.
There are many restaurants near by and we'd be happy to assist you finding a restaurant.

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